Terms and Conditions of Sale – Living Timber Co
Effective 01 December 2024
1. General
These terms and conditons apply to all products sold by Living Timber Co (ABN 14 629 742 472) (“Living Timber Co”) and form a binding agreement between Living Timber Co and the customer. By placing an order, the customer agrees to these terms and conditons.
2. Orders and Pricing
2.1 Product Information: All product descriptions, images, and pricing published on Living Timber Co’s website and marketing materials are for general informational purposes only and do not constitute contractual offers. Living Timber Co reserves the right to accept or reject orders in whole or in part.
2.2 Price Quotes: Prices listed are subject to change without notce. Accepted orders are binding, and changes require written approval from an authorized Living Timber Co representative.
2.3 Additional Costs: The customer is responsible for all applicable taxes, including GST, as well as shipping, freight, insurance, and storage costs.
2.4 Order Adjustments: Price adjustments due to promotions or sales are not retroactively applied. Order cancellations or changes may incur a 20% cancellation fee.
3. Payment Terms
3.1 Deposit and Payment: A 50% deposit is required within four (4) business days of order acceptance. The remaining 50% is due upon completion and must be paid before delivery or pickup.
3.2 Late Payments: Payments not received within 48 hours of order completion may incur a daily storage fee of 2% of the outstanding balance. Deposits are non-refundable once materials have been purchased or production has commenced.
3.3 Payment Methods: Payments are accepted via direct deposit, credit card, or cheque (subject to clearance).
4. Risk and Ownership
4.1 Risk Transfer: Risk in the products passes to the customer upon collection or delivery.
4.2 Product Disclaimer: Custom timber products are handmade from recycled/reclaimed timbers, which may feature natural imperfections such as cracks, knots, and splits. These characteristics are inherent to timber products and are not considered defects.
Dimensions may vary by up to 10mm from listed specifications.
5. Delivery and Storage
5.1 Delivery Costs and Arrangements: Delivery charges are the customer’s responsibility. Living Timber Co can arrange delivery upon request, with all charges payable in advance.
5.2 Delivery Conditions: Customers must ensure safe delivery access. Delivery dates are estimates only; Living Timber Co is not liable for delays caused by circumstances beyond its control. Redelivery fees apply if the customer is unavailable at the agreed delivery time.
5.3 Storage Fees: Products not collected or delivered within seven (7) days of notification of order completion will incur a daily storage fee of 2% of the total order value.
6. Cancellations, Refunds, and Changes
6.1 Cancellations: Orders cancelled after acceptance may incur a cancellation fee of up to 40% of the total purchase price. Custom orders cannot be cancelled once production has commenced.
6.2 Refunds: Refunds are only issued for products that are irreparably damaged upon delivery. Damage claims must be reported within 48 hours of delivery or pickup.
6.3 Order Changes: Order changes may incur a 15% administration fee based on the original order value.
7. Warranty
7.1 Warranty Coverage: Living Timber Co provides a 24-month limited warranty on all custom timber furniture and bathroom vanities.
7.2 What Is Covered: Defects in materials and workmanship.
7.3 What Is Not Covered:
- Normal wear and tear, including pilling and minor scratches.
- Misuse, negligence, improper care, or failure to follow care instructions.
- Damage from direct sunlight, heat exposure, water damage, or weather conditions.
- Unauthorized repairs, modifications, or alterations.
- Freight costs for returns.
7.4 Claims Process: Customers must submit a warranty claim with proof of purchase, a description of the defect, and photos. Items will be inspected by a qualified Living Timber Co representative before a claim is approved.
8. Care and Maintenance
To maintain the appearance and longevity of timber products:
- Avoid direct sunlight, heat sources, and damp environments.
- Use only recommended cleaning products, such as Howard Orange Oil and Feed-N-Wax.
- Avoid cleaners with ammonia, spirits, or silicone.
9. Privacy Policy
Living Timber Co complies with the Australian Privacy Principles outlined in the Privacy Act 1988 (Cth). Personal information collected from customers is used solely for business purposes, including order processing and customer service. Information will not be shared with third parties without consent, except as required by law.
10. Governing Law and Disputes
These terms and conditions are governed by the laws of New South Wales, Australia. Any disputes arising from the sale of products will be resolved under NSW jurisdiction.