Return Policy

CHANGE OF MIND

• Homewares

No returns will be accepted for Change of Mind.

• Furniture

No returns will be accepted for Change of Mind.


RETURN IN-STORE

You must present a satisfactory Proof of Purchase, ideally your tax invoice.
The item must be in saleable condition.
Return product in its original packaging.
Refunds will be issued in the same form of tender – i.e., credit card orAfterpay.
Returning an item purchased online to your nearest store will reduce wait times for your refund or exchange.

RETURN BY POST

The item must be in saleable condition.

Please provide a printed copy of your order confirmation.
Email: sales.livingtimber@gmail.com, advising our team members that you are returning goods.

If returning product via post, you are responsible for the cost and risk of returning goods, including the cost of return shipping. We recommend you purchase postage insurance for high value items.

PAYMENT METHOD
If you purchased using Afterpay, it may take up to 14 days for the refund to be processed once the goods are returned in-store or received via post.

DAMAGED IN TRANSIT
Unfortunately, sometimes items are damaged in transit.

If an item arrives and the packaging or the item itself is obviously damaged, please take good, clear photos or a video of the damage, refuse to accept the delivery and contact us immediately on (02) 47892668 or sales.livingtimber@gmail.com

If you notice that an item is damaged after it has been delivered to you, please take good, clear photos or a video of the damage and contact us on (02) 47892668 or sales.livingtimber@gmail.com within 3 business days of receiving your delivery.

The solution we offer will depend upon the circumstances. We will work with you to find an outcome that you’re happy with. We may do the following:

•Suggest a way to repair the product yourself (along with an offer of compensation to you)

•Arrange for a local tradesperson to repair it (along with an offer of compensation to you)

•Offer a refund, or a partial or full store credit voucher 

•Replace the product (subject to availability)
•Arrange for the product to be returned to us or our supplier

We will pay the cost of the return if we require you to return the product to us.

CONSUMER GUARANTEES

We are not required to provide a refund or replacement if you change your mind.

But you can choose a refund or exchange if an item has a major problem. This is when the item:

•has a problem that would have stopped someone from buying the item if they had known about it

•is unsafe
•is significantly different from the sample or description
•doesn’t do what we said it would, or what you asked for and can’t be easily fixed.

Alternatively, you can choose to keep the item and we will compensate you for any

drop in value. If the problem is not major, we will repair the item within a reasonable

time. If it is not repaired in a reasonable time, you can choose a refund or

replacement. Please keep your proof of purchase – e.g. your receipt.

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