Caring for your Living Timber piece
Timber is a beautiful and natural material with ever changing character, grain detail and colour.
Timber will expand and contract, especially in warmer climates and locations that change temperature frequently. With this being said, choose a final destination for your piece that has no contact with liquids / moisture and keeping direct / reflective sunlight to a minimum.
Furniture should always be placed where it has protection from the outdoor elements.
Maintenance
- Do not leave spills to sit on the timber surface, immediately wipe off until dry
- Clean with a soft, dry cloth regularly to remove dust and fine particles.
- Never place cold or hot items directly on the timber surface
- Do not use cleaning agents that have harsh chemicals on the timber surface (alcohol products etc)
Warranty
There is a 24 month warranty on all items of furniture, this does not Include any structural damage caused by the customer or any obvious signs of misuse and improper care of the item.
This warranty only applies to products that are used for normal domestic uses and excludes use for commercial purposes.
It is only valid for the original purchase and is not transferable.
Defects on items made known to the customer on products sold on clearance do not hold a warranty.
Defects such as timber splitting, bowing or fading, caused by over exposure to direct sunlight or exposed to any weather conditions will void warranty.
Before any warranty is honoured all items must be inspected and authorised by a Living Timber employee.
All freight costs must be paid by the customer if any items are to be returned under warranty for any reason.